To be absolutely happy with your Roxana Lynch’s pieces, I encourage you to choose your selections very carefully before they have been shipped.
We will be glad to exchange or give you store credit within 10 business days of your return once is been received. The item must be in the original package in unused condition, with all tags, exactly as it was shipped from us. Contact me here prior to return your item explaining your reasons. Please, do not return your item without contacting me first. If you ship an unauthorized return, you will have to assume shipping fees to get your package back.
Due to the delicate nature of the items, I am unable to accept refunds or exchanges on any custom made or Bespoke Order. The purchase is considered as a final sale.
Items marked Special Order, Sample Sale or Final Sale cannot be returned or exchanged either.
Any pieces worn to any occasion and seen in photos, videos or any social media platform, cannot be returned or exchanged.
Photos are in high resolution and big dimensions to warranty that you have the closest references to the finished accessory. Make sure you read the listing properly, detailing dimensions and colors. Please note that the appearance of colors may vary between computer screens. Don’t hesitate to get in touch with me if you have doubts about some custom orders.
By selecting “to purchase” from Roxana Lynch, it is assumed that you have read and understood the item description, information provided on the production and shipping times pages, and agree with the Terms & Conditions of this policy.
Cost of return shipping, any bounced or undeliverable package, and insurance is the responsibility of the customer. Please insure your exchange/return package for the price of the item, as I am not responsible for lost packages.